Website Terms & Conditions

1. About these Terms

These Website Terms & Conditions apply to your use of the H.U.G.E. TODAY website.

In these Terms, "H.U.G.E. TODAY", "we", "us" or "our" means H.U.G.E. TODAY Pty Ltd.

By accessing or using this website, you agree to these Terms & Conditions. If you do not agree with these Terms, you should not use the website.

These Terms apply to use of the website only. They do not replace or form part of any Participant Service Agreement, support arrangement or other agreement entered into between H.U.G.E. TODAY and a participant.

2. About H.U.G.E. TODAY

H.U.G.E. TODAY is an NDIS registered provider supporting people with disability to build meaningful lives, develop independence and participate in their communities.

Our website provides general information about H.U.G.E. TODAY, our services, Supported Independent Living (SIL), our homes and how people can contact us.

Information provided on this website is intended to assist participants, families, guardians, support coordinators, professionals and members of the community to understand our services.

3. Website Information

We make reasonable efforts to ensure that information published on this website is accurate, current and relevant.

However, information may change from time to time.

This may include information relating to:

Services provided by H.U.G.E. TODAY
SIL accommodation
Availability
Locations
Contact details
NDIS requirements and arrangements
Service information
Pricing or funding arrangements
Organisational information

We do not guarantee that all information on the website will always be complete, current or free from error.

Where appropriate, you should contact H.U.G.E. TODAY directly to confirm current information.

4. General Information Only

Information provided on this website is general information and should not be considered individual, clinical, medical, legal, financial or professional advice.

Information about Supported Independent Living and other NDIS supports is provided to help people understand our services and does not constitute an assessment of an individual's support needs or eligibility for NDIS funding.

Individual support arrangements are determined based on the participant's circumstances, support needs, goals, funding and applicable NDIS requirements.

If you require specific advice about your circumstances, you should seek advice from an appropriately qualified professional or contact the relevant organisation.

5. Supported Independent Living Enquiries

Information about SIL on this website does not constitute an offer or guarantee of accommodation or support.

Submitting an enquiry, referral or expression of interest does not guarantee:

Acceptance as a participant
Availability of accommodation
Availability of particular support arrangements
NDIS funding
Approval of SIL funding
A particular level or ratio of support
A particular commencement date

Any provision of supports by H.U.G.E. TODAY is subject to appropriate assessment, suitability, availability, funding arrangements and the establishment of the appropriate service documentation and agreements.

A formal Participant Service Agreement and other relevant documentation will apply where H.U.G.E. TODAY provides supports to a participant.

6. Participant Rights and NDIS Requirements

H.U.G.E. TODAY recognises the rights of people with disability and is committed to providing supports consistent with applicable NDIS requirements, the NDIS Code of Conduct, NDIS Practice Standards and relevant Australian legislation.

Nothing in these Website Terms & Conditions is intended to limit or exclude any rights, protections or obligations that apply under Australian law or the NDIS framework.

Where there is a conflict between these Website Terms & Conditions and a participant's rights or protections under applicable legislation or NDIS requirements, the applicable law or requirement will prevail.

7. Your Use of the Website

You agree to use this website only for lawful purposes.

You must not use the website to:

Engage in unlawful activity
Attempt to gain unauthorised access to the website or its systems
Interfere with the operation or security of the website
Introduce viruses, malware or other harmful material
Attempt to access information that you are not authorised to access
Copy, reproduce or distribute website content without appropriate permission
Use the website in a way that may damage H.U.G.E. TODAY, its reputation or its systems
Submit information that is knowingly false, misleading or fraudulent.

We may restrict or suspend access to the website where we reasonably believe that the website is being misused or these Terms have been breached.

8. Website Content and Intellectual Property

Unless otherwise stated, content appearing on this website is owned by or licensed to H.U.G.E. TODAY.

This includes, but is not limited to:

H.U.G.E. TODAY branding
Logos
Written content
Photographs
Graphics
Website design
Documents
Text, headings and other original material

You may view and use website content for your personal, informational or professional purposes.

You must not reproduce, modify, publish, distribute, sell or commercially exploit our website content without our prior written permission, unless otherwise permitted by law.

You must not use the H.U.G.E. TODAY name, logo or branding in a way that suggests an endorsement, partnership or affiliation that does not exist.

9. Photographs and Images

Photographs and images displayed on this website may depict H.U.G.E. TODAY homes, environments, activities, staff or other people.

Where photographs depict identifiable individuals, H.U.G.E. TODAY seeks appropriate consent for their use.

Images used on the website are intended to provide an indication of our environment, approach and services. They should not necessarily be interpreted as representing the exact accommodation, activity or circumstances that will be available to every participant.

10. External Websites and Links

Our website may contain links to external websites, including government agencies, NDIS resources, community organisations or other service providers.

These links are provided for information and convenience.

H.U.G.E. TODAY does not control external websites and is not responsible for their content, availability, security, privacy practices or accuracy.

Your use of an external website is subject to that website's own terms and conditions and privacy policy.

11. Privacy

H.U.G.E. TODAY respects your privacy.

Personal information collected through this website will be handled in accordance with our Privacy Policy and applicable privacy legislation.

Our Privacy Policy explains how we collect, use, store, disclose and protect personal information.

You can view our Privacy Policy here:

[Privacy Policy]

Where you provide information through a contact or enquiry form, you should only provide information that is reasonably necessary for the purpose of your enquiry.

12. Enquiries and Information Submitted Through the Website

When you submit an enquiry through our website, you are responsible for ensuring that the information you provide is accurate and, where relevant, that you have authority to provide information about another person.

Where you are making an enquiry or referral on behalf of a participant, you should only provide personal or sensitive information where you are authorised to do so.

Website enquiries may be reviewed by appropriate H.U.G.E. TODAY staff for the purpose of responding to your enquiry, assessing potential services or following up regarding an expression of interest.

Submitting an enquiry does not create a participant-provider relationship.

13. Complaints and Feedback

H.U.G.E. TODAY welcomes feedback and complaints.

Feedback helps us understand what is working well and where improvements may be required.

Anyone can provide feedback or raise a concern about our services or interactions with H.U.G.E. TODAY.

We are committed to handling complaints respectfully, fairly and in accordance with applicable NDIS requirements.

Making a complaint or providing feedback will not affect a person's right to receive appropriate supports or to raise concerns with an external body.

For information about how to provide feedback or make a complaint, please visit:

[Complaints & Feedback]

Where appropriate, people may also seek assistance from relevant external complaint and review bodies, including the NDIS Quality and Safeguards Commission.

14. Website Availability

We aim to keep the website available and operating effectively.

However, we do not guarantee that the website will always be available, uninterrupted or free from technical problems.

The website may occasionally be unavailable because of:

Maintenance
Technical issues
Updates
Internet or hosting problems
Security measures
Circumstances outside our reasonable control

We may change, suspend or discontinue any part of the website without notice where reasonably necessary.

15. Security

We take reasonable steps to maintain the security of our website and information systems.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

You should take reasonable precautions when using the website, including maintaining appropriate security on your own device and not sharing passwords or other confidential information unnecessarily.

16. Limitation of Liability

To the extent permitted by law, H.U.G.E. TODAY does not accept responsibility for loss or damage arising from reliance on information contained on this website where that loss or damage could reasonably have been avoided by obtaining appropriate advice or confirming the information directly with H.U.G.E. TODAY.

We do not guarantee that the website will be free from errors, interruptions, viruses or other harmful components.

Nothing in these Terms excludes, restricts or modifies any right, guarantee, condition or remedy that cannot lawfully be excluded, restricted or modified under Australian law.

17. Changes to the Website and These Terms

H.U.G.E. TODAY may update, modify or remove information from the website from time to time.

We may also update these Terms & Conditions when necessary to reflect changes to our services, website, legal requirements or business practices.

The updated version will be published on this website with the relevant update date.

Your continued use of the website after an updated version has been published constitutes acceptance of the updated Terms, to the extent permitted by law.

18. Governing Law

These Terms & Conditions are governed by the laws applicable in New South Wales and Australia.

Any matters arising in connection with these Terms will be subject to the jurisdiction of the courts and tribunals applicable in New South Wales and Australia, subject to any mandatory rights or dispute-resolution processes that apply by law.

19. Contact Us

If you have a question about these Terms & Conditions, our website or H.U.G.E. TODAY, please contact us.

H.U.G.E. TODAY Pty Ltd

Helping Unleash Good Emotions – TODAY

Northern Rivers NSW

Email: info@hugetoday.com.au

Phone: 0414 962 153 - Kelly -Director

Website: www.hugetoday.com.au

Last updated: 10 August 2026

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